Contacting Warrington Borough Council (WBC)

Birchwood Town Council Officers have been informed, by WBC, that all issues regarding queries on Borough Council land must now be made directly to the Borough Council and not via our offices.  For further information, please click here.



The Town Council receives many requests during a year for assistance with landscaping, and clearing of footpaths.

To enable them to carry out this work competently, our Maintenance Team Operatives are trained in the use of handheld landscaping equipment; and during the spring/summer months, we work in partnership with Warrington Borough Council, to undertake some grass cutting on parts of their land, using mowers which they loan to us.

There are some jobs that we cannot do, which would involve specialist tree felling, or cutting back branches from around a street lamp, involving the use of a cherry picker, something we simply don't have.

The responsibility for maintenance of this rests with the landowner, however, we are usually able to react fairly quickly to requests to deal with overgrown shrubbery on public land, particularly if it presents a health and safety risk to our residents, and visitors to the area.

We work closely with other organisations, such as Warrington Borough Council, Your Housing, The Woodland Trust and other local landowners/landlords to enhance the local area.

Warrington Borough Council is now asking residents to log their concerns, about issues on their land, via Contact Warrington. The (free) My Warrington Web Portal makes it easy to log concerns, without waiting in a telephone queue.

Once a user account is set up, this can be accessed to obtain updates, or log further concerns, or compliments, about numerous issues.

Some residents contact Birchwood Town Council under the misapprehension that we are responsible for land ownership/maintenance issues in the Birchwood area.  For GDPR reasons, these queries should be directed specifically to the land owner, either the Borough Council, Your Housing Group, The Woodland Trust, The Land Trust, etc.

In terms of data protection, it is not ideal that details are being logged, and stored, and passed between three or more separate organisations. Contact Warrington is streamlining the customer experience, and where possible, moving away from telephone, email, and face to face communications.

The web-based My Warrington Portal will save residents having to find information through an intermediary, with all the delays, hand-offs, and data protection issues, which this inevitably creates:

Click here to register/sign in to the My Warrington Portal

Fallen or dangerous tree reports

We have been advised by Warrington Borough Council, that to report immediately dangerous and fallen trees they would ask people to call their contact centre on 01925 443322. Out of hours calls to this number will then be diverted to the out of hours team.



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